Topbar Banner Topbar Banner Topbar Banner

Support Policy Page

Sokozillah E-commerce Support Policy

  1. Customer Support Overview: Sokozillah is committed to providing excellent customer support to ensure a positive shopping experience for our customers. Our customer support team is available to assist with inquiries, concerns, and issues related to your purchases on the Sokozillah website.

  2. Contacting Customer Support:

    • Customers can reach our customer support team via the contact information provided on the Sokozillah website, including email, phone, and live chat.
    • Our customer support hours of operation are [insert hours of operation], [insert time zone], [insert days of the week].
  3. Response Time:

    • Sokozillah aims to respond to customer inquiries and support requests within [insert time frame, e.g., 24 hours] during regular business hours.
    • Responses may take longer during weekends, holidays, or periods of high customer volume.
  4. Types of Support Requests:

    • Customer support is available for assistance with order-related inquiries, product information, account issues, shipping and delivery concerns, returns, and refunds.
    • Technical support for website navigation and account-related issues is also provided.
  5. Order Inquiries:

    • Customers can inquire about the status of their orders, request order modifications, or address any issues related to the ordering process.
  6. Product Information:

    • Our customer support team can provide detailed information about products, including specifications, features, and availability.
  7. Shipping and Delivery Support:

    • Assistance is available for tracking orders, addressing shipping delays, and resolving issues related to the delivery of products.
  8. Returns and Refunds:

    • Customers seeking assistance with returns, exchanges, or refunds can contact our support team for guidance through the process.
  9. Technical Support:

    • For technical issues related to the Sokozillah website, account access, or other online functionalities, our customer support team is available to provide assistance.
  10. Feedback and Suggestions:

    • We welcome customer feedback and suggestions to continually improve our products and services. Customers can provide feedback through the designated channels on the Sokozillah website.
  11. Escalation Process:

    • In the event that an issue cannot be resolved through regular customer support channels, customers may request escalation to a higher level of support. Details on the escalation process can be obtained by contacting our support team.
  12. Policy Updates:

    • Sokozillah reserves the right to update and modify this support policy at any time. Customers will be notified of any changes through the Sokozillah website.

Sokozillah is dedicated to ensuring a positive and seamless customer experience. Our customer support team is here to assist you with any questions or concerns you may have. Thank you for choosing Sokozillah!

SokoZillah - Promoting African Businesses/ Brands globally

Welcome to the ultimate online shopping destination!
Our e-commerce platform is here to revolutionize your shopping journey. Whether you're on the hunt for cutting-edge tech gadgets, the latest fashion trends, or essential household appliances, we've got it all. We're not just an ordinary online store; we're your digital shopping haven. Bid farewell to crowded malls and say hello to the convenience and ease of buying online in Africa, and the Diaspora.

Best Prices, Premium Brands, and Diverse Categories
Our commitment is to provide you with unbeatable prices, ensuring you get the most value for your money when you buy online. Explore a vast array of categories, encompassing electronics, computing, televisions, smartphones, men & women fashion, sporting goods, health & beauty and more. From the newest iPhone 15 Pro Max to the sensational Samsung Galaxy Z Fold 5 and Tecno Spark 10 Pro, Xiaomi Redmi Note 12, Tecno Spark 10, Samsung A14, Tecno Camon 20 and many more. We offer top tier products, that you crave. We take pride in presenting high-quality items at best prices that can't be matched, hailing from renowned top brands such as Tecno, Infinix, Samsung, Oppo, Xiaomi, Apple and many more.

Tempting Offers, Exclusive Promotions, and Enormous Savings
Get ready to be enchanted by our tempting offers, exclusive promotions, and substantial discounts when you buy online. Our online store is your gateway to unparalleled stock clearance sales. From lightning-quick flash sales to the grandeur of Black Friday, we ensure that your online shopping experience is not only cost-effective but also exhilarating. Save on an extensive range of products, from watches to air conditioners, laptops, sneakers, washing machine, bluetooth speakers and earbuds.

Exceptional Services
At our online store, we go the extra mile to ensure your online shopping experience is seamless and gratifying. Benefit from our delivery service, bringing your purchases directly to your doorstep, making your experience utterly hassle-free. What's more, we offer a wide range of products with free delivery & shipping, making your shopping even more convenient and economical. So, browse our selection and enjoy the added benefit of no shipping charges on these items. Shop with confidence in our official stores, where authenticity is guaranteed. Searching for quality without breaking the bank when you buy online? Explore our refurbished options, offering like-new products at budget-friendly prices. Discover the world at your doorstep with Jumia Global! Our handpicked selection of top products shipped from abroad brings the best of international quality and innovation right to your fingertips.

Don't Miss Our Exclusive Campaign Events
Mark your calendar for our spectacular campaign events. Tech Week is your portal to the latest technological innovations, SokoZillah Anniversary celebrates fantastic deals,Black Friday promises to be the shopping extravaganza of the year, and the Sokozillah Festival is your exclusive ticket to a world of savings on your favorite brands. Join these events for the ultimate online shopping experience brimming with exciting stock clearance sales, discounts, and products that cater to your every need when you buy online. Ensure you're part of the excitement!

At SokoZillah, we've brought the entire shopping universe right to your fingertips. We're not just an online store; we're your ally in discovering the finest online sales, premium offers, captivating deals, and unparalleled discounts. Shop with us today and embrace the future of online shopping!

1. How can I place an order?
Placing an order is easy! Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?
We accept a variety of payment methods, including credit cards and cash on delivery. Choose the one that suits you best during the checkout process.

3. How long does delivery take?
Delivery times may vary depending on your location and the product. We strive to deliver your orders as quickly as possible, and you can check the estimated delivery time during the checkout process.

4. Do you offer refunds or returns?
Yes, we have a hassle-free return and refund policy. If you're not satisfied with your purchase, you can initiate a return request, and we'll guide you through the process.

5. Is my personal information safe?
Absolutely. We take data security seriously and have robust measures in place to protect your personal information. Your data is safe with us.

All categories
Flash Sale
Todays Deal